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Unintended consequences of online consultations: a qualitative study in UK primary care.

Turner A, Morris R, Rakhra D, et al. Unintended consequences of online consultations: a qualitative study in UK primary care. Br J Gen Pract. Epub 2021 Dec 15. doi: 10.3399/bjgp.2021.0426.

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February 2, 2022
Turner A, Morris R, Rakhra D, et al. Br J Gen Pract. 2021;72(715):e128-e137.

The UK’s National Health Service (NHS) is increasingly using digital technology to deliver care. Researchers interviewed 19 patients and 18 general practice staff about their experiences with one of the NHS’s digital tools, online (asynchronous) consultations. Unintended consequences related to access to and efficiency of care are discussed.