Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system.
Patel S, Pierce L, Jones M, et al. Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system. Jt Comm J Qual Patient Saf. 2022;48(3):165-172. doi:10.1016/j.jcjq.2021.10.003.
Performance feedback is an essential component of patient safety and quality improvement. In this participatory study, researchers engaged hospitalists in design sessions and surveys to develop a performance dashboard and feedback system. Physicians preferred that the dashboard be used to aid in clinical practice improvement as part of a non-punitive system.