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Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system.

Patel S, Pierce L, Jones M, et al. Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system. Jt Comm J Qual Patient Saf. Epub 2021 Oct 28. doi: 10.1016/j.jcjq.2021.10.003

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February 2, 2022
Patel S, Pierce L, Jones M, et al. Jt Comm J Qual Patient Saf. 2022;48(3):165-172.

Performance feedback is an essential component of patient safety and quality improvement. In this participatory study, researchers engaged hospitalists in design sessions and surveys to develop a performance dashboard and feedback system. Physicians preferred that the dashboard be used to aid in clinical practice improvement as part of a non-punitive system.

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Patel S, Pierce L, Jones M, et al. Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system. Jt Comm J Qual Patient Saf. Epub 2021 Oct 28. doi: 10.1016/j.jcjq.2021.10.003