Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system.

Sajan Patel; Logan Pierce; Maggie Jones; Andrew R. Lai; Michelle Cai; Bradley A Sharpe; James D. Harrison

Study

Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system.

February 2, 2022

Patel S, Pierce L, Jones M, et al. Jt Comm J Qual Patient Saf. 2022;48(3):165-172.

View more articles from the same authors.

Performance feedback is an essential component of patient safety and quality improvement. In this participatory study, researchers engaged hospitalists in design sessions and surveys to develop a performance dashboard and feedback system. Physicians preferred that the dashboard be used to aid in clinical practice improvement as part of a non-punitive system.

PubMed citation

Free full text

Related Resources From the Same Author(s)

A program to provide clinicians with feedback on their diagnostic performance in a learning health system.

October 28, 2020

Development and validation of a brief culture-of-safety survey.

June 22, 2022

Implementing universal suicide risk screening in a pediatric hospital.

August 18, 2021

Using potentially preventable severe maternal morbidity to monitor hospital performance.

February 8, 2023

Rapid-cycle improvement during the COVID-19 pandemic: using safety reports to inform incident command.

October 7, 2020

Potentially harmful medication dispenses after a fall or hip fracture: a mixed methods study of a commonly used quality measure.

March 9, 2022

Novel telephone-based interactive voice response system for incident reporting.

November 17, 2021

Lessons from walking the medical distancing tightrope.

July 22, 2020

Factors associated with malpractice claim payout: an analysis of closed emergency department claims.

July 13, 2022

Assessing patients 2019 experiences with medical injury reconciliation processes: item generation for a novel survey questionnaire.

May 5, 2021

Identifying electronic medication administration record (eMAR) usability issues from patient safety event reports.

November 3, 2021

Reducing surgical specimen errors through multidisciplinary quality improvement.

June 16, 2021

Patient and family engagement in catheter-associated urinary tract infection (CAUTI) prevention: a systematic review.

July 14, 2021

Hospital at Home: setting a regulatory course to ensure safe, high-quality care.

February 2, 2022

Bracing for the storm: one health care system's planning for the COVID-19 surge.

November 11, 2020

Developing the Safer Dx Checklist of Ten Safety Recommendations for Health Care Organizations to address diagnostic errors.

October 12, 2022

Physician task load and the risk of burnout among US physicians in a national survey.

December 2, 2020

Quality and safety in surgery: challenges and opportunities.

September 8, 2021

Harnessing event report data to identify diagnostic error during the COVID-19 pandemic.

December 15, 2021

A comprehensive departmental care review model: requirements, structure, and flow.

June 30, 2021

Systems-level factors affecting registered nurses during care of women in labor experiencing clinical deterioration.

April 20, 2022

Increasing naloxone prescribing in the emergency department through education and electronic medical record work-aids.

April 21, 2021

Disparities after discharge: the association of limited English proficiency and postdischarge patient-reported issues.

December 8, 2021

Incident reporting systems: what will it take to make them less frustrating and achieve anything useful?

December 1, 2021

Building patient trust in hospitals: a combination of hospital-related factors and health care clinician behaviors.

October 27, 2021

Root cause analysis of adverse events involving opioid overdoses in the Veterans Health Administration.

June 23, 2021

Assessing and supporting late career practitioners: four key questions.

September 30, 2020

The effect of a system-level tiered huddle system on reporting patient safety events: an interrupted time series analysis.

October 12, 2022

Medication errors in overweight and obese pediatric patients: a systematic review.

February 9, 2022

Improving medication reconciliation with comprehensive evaluation at a Veterans Affairs skilled-nursing facility.

July 21, 2021

Prevalence and characteristics of interruptions and distractions during surgical counts.

July 28, 2021

Reporting of unsafe conditions at an academic women and children's hospital.

September 29, 2021

Keeping patients at risk for self-harm safe in the emergency department: a protocolized approach.

December 2, 2020

A simulation systems testing program using HFMEA methodology can effectively identify and mitigate latent safety threats for a new on-site helipad.

January 12, 2022

Variation in the reporting of elective surgeries and its influence on patient safety indicators.

July 6, 2022

Lessons learned from a systems approach to engaging patients and families in patient safety transformation.

February 12, 2020

Compensation claims in Danish emergency care: identifying hot spots and blind spots in the quality of care.

May 11, 2022

Implementation of peer messengers to deliver feedback: an observational study to promote professionalism in nursing.

January 18, 2023

Advanced medication reconciliation: a systematic review of the impact on medication errors and adverse drug events associated with transitions of care.

June 16, 2021

Leadership behavior associations with domains of safety culture, engagement, and healthcare worker well-being.

February 1, 2023

A contemporary analysis of closed claims related to wrong site surgery.

March 29, 2023

Deficiencies in provider-reported interpreter use in a clinical trial comparing telephonic and video interpretation in a pediatric emergency department.

October 14, 2020

Interprofessional training and communication practices among clinicians in the postoperative ICU handoff.

April 28, 2021

Detecting and assessing suicide ideation during the COVID-19 pandemic.

May 26, 2021

Changes in safety and teamwork climate after adding structured observations to patient safety WalkRounds.

October 27, 2021

Handoffs and teamwork: a framework for care transition communication.

June 29, 2022

Factors that affect opioid quality improvement initiatives in primary care: insights from ten health systems.

December 14, 2022

Preferences and perceptions of medical error disclosure among marginalized populations: a narrative review.

August 10, 2022

Medication rounds: a tool to promote medication safety for children with medical complexity.

March 8, 2023

Resilience vs. vulnerability: psychological safety and reporting of near misses with varying proximity to harm in radiation oncology.

November 18, 2020

Intraoperative code blue: improving teamwork and code response through interprofessional, in situ simulation.

October 26, 2022

Safety checklists for emergency response driving and patient transport: experiences from emergency medical services.

July 7, 2021

Longitudinal evaluation of a pediatric rapid response system with realist evaluation framework.

April 27, 2022

Building a program of expanded peer support for the entire health care team: no one left behind.

October 13, 2021

Reductions in sepsis mortality and costs after design and implementation of a nurse-based early recognition and response program.

November 11, 2015

Should electronic differential diagnosis support be used early or late in the diagnostic process? A multicentre experimental study of Isabel.

October 27, 2021

Universal protection: operationalizing infection prevention guidance in the COVID-19 era.

May 12, 2021

Patient safety and ethical implications of healthcare sick leave policies in the pandemic era.

September 15, 2021

What safety events are reported for ambulatory care? Analysis of incident reports from a patient safety organization.

October 21, 2020

A comprehensive estimation of the costs of 30-day postoperative complications using actual costs from multiple, diverse hospitals.

October 14, 2020

Design and implementation of an analgesia, sedation, and paralysis order set to enhance compliance of pro re nata medication orders with Joint Commission medication management standards in a pediatric ICU.

December 9, 2020

Communication with health care workers regarding health care-associated exposure to coronavirus 2019: a checklist to facilitate disclosure.

June 24, 2020

Providers' and patients' perspectives on diagnostic errors in the acute care setting.

February 15, 2023

An infrastructure to provide safer, higher quality, and more equitable telehealth.

March 1, 2023

Diagnostic trajectories in primary care at 12 months: an observational cohort study.

June 15, 2022

Teamwork is associated with reduced hospital staff burnout at military treatment facilities: findings from the 2019 Department of Defense Patient Safety Culture Survey.

March 22, 2023

A multisite study of interprofessional teamwork and collaboration on general medical services.

November 25, 2020

Don't go to the hospital alone: ensuring safe, highly reliable patient visitation.

January 12, 2022

Adverse events present on arrival to the emergency department: the ED as a dual safety net.

March 11, 2020

The Sepsis Early Recognition and Response Initiative (SERRI).

March 9, 2016

Communication with patients and families regarding health care-associated exposure to coronavirus 2019: a checklist to facilitate disclosure.

August 12, 2020

A model for improving health care quality for transgender and gender nonconforming patients.

January 23, 2020

Determination of unnecessary blood transfusion by comprehensive 15-hospital record review.

January 25, 2023

Considering the safety and quality of artificial intelligence in health care.

September 16, 2020

Inaccurate penicillin allergy labeling, the electronic health record, and adverse outcomes of care.

August 24, 2022

Time to take hearing loss seriously.

February 19, 2020

How to mitigate the effects of cognitive biases during patient safety incident investigations.

September 28, 2022

Improving timely recognition and treatment of sepsis in the pediatric ICU.

May 27, 2020

A professional development course improves unprofessional physician behavior.

February 12, 2020

Clinician distress and inappropriate antibiotic prescribing for acute respiratory tract infections: a retrospective cohort study.

May 11, 2022

Self-Reported Learning (SRL), a voluntary incident reporting system experience within a large health care organization.

May 12, 2021

Improving handoff by deliberate cognitive processing: results from a randomized controlled experimental study.

April 28, 2021

An asset-based quality improvement tool for health care organizations: cultivating organization wide quality improvement and health care professional engagement.

October 19, 2022

Anesthesiology patient handoff education interventions: a systematic review.

March 29, 2023

Patient safety reporting systems: sustained quality improvement using a multidisciplinary team and "Good Catch" awards.

August 1, 2012

Using consumer engagement strategies to improve healthcare safety for young people: an exploration of the relevance and suitability of current approaches.

November 30, 2022

Focus on the Quadruple Aim: development of a resiliency center to promote faculty and staff wellness initiatives.

June 6, 2018

Nurses' perceived causes of medication administration errors: a qualitative systematic review.

November 25, 2020

Referrals of infection control breaches to public health authorities: ambulatory care settings experience, 2017.

September 23, 2020

Developing strategic recommendations for implementing smart pumps in advanced healthcare systems to improve intravenous medication safety.

November 16, 2022

Root cause analysis of ICU adverse events in the Veterans Health Administration.

August 30, 2017

Combined proactive risk assessment: unifying proactive and reactive risk assessment techniques in health care.

June 29, 2022

Assessment of patient retention of inpatient care information post-hospitalization.

February 22, 2023

Improving diagnostic performance through feedback: the Diagnosis Learning Cycle.

September 1, 2021

A longitudinal study of a multifaceted intervention to reduce newborn falls while preserving rooming-in on a mother-baby unit.

October 5, 2022

Conversations on diagnostic uncertainty and its management among pediatric acute care physicians.

April 27, 2022

Wrong-patient blood transfusion error: leveraging technology to overcome human error in intraoperative blood component administration.

January 9, 2019

A multicenter collaborative effort to reduce preventable patient harm due to retained surgical items.

November 30, 2022

Assessing the perceived level of institutional support for the second victim after a patient safety event.

June 10, 2015

Spreading a strategy to prevent suicide after psychiatric hospitalization: results of a quality improvement spread initiative.

October 5, 2022

Related Resources

Annual Perspective

Equity in Patient Safety

March 27, 2024

Annual Perspective

Ensuring Patient and Workforce Safety Culture in Healthcare

March 27, 2024

Creating a just culture in the perioperative setting.

March 13, 2024

Power of saying ‘I Don’t Know’: psychological safety and participatory strategies for healthcare leaders.

March 13, 2024

Patient safety near misses – still missing opportunities to learn.

March 13, 2024

Investigating workplace support and the importance of psychological safety in general surgery residency training.

March 13, 2024

ISMP Medication Safety Intensive.

April 12, 2024 - April 19, 2024

Nurse leader attitudes and beliefs regarding medical errors.

March 6, 2024

Interventions to support nurses as second victims of patient safety incidents: a qualitative study of nurse managers' perceptions.

February 7, 2024

React, reframe and engage. Establishing a receiver mindset for more effective safety negotiations.

November 8, 2023

Supporting nurses in acute and emergency care settings to speak up.

November 8, 2023

Use of the Second Victim Experience and Support Tool (SVEST) to assess the impact of a departmental peer support program on anesthesia professionals' second victim experiences (SVEs) and perceptions of support two years after implementation.

November 8, 2023

Right Kind of Wrong: Why Learning to Fail can Teach us to Thrive.

October 18, 2023

Strategies for Improving Clinician Psychological Safety in Reporting and Discussing Diagnostic Error.

September 27, 2023

Judy Smetzer Just Culture Champion Scholarships.

August 16, 2023

Improving Patient Safety Culture – A Practical Guide.

August 2, 2023

Patient, carer and family experiences of seeking redress and reconciliation following a life-changing event: systematic review of qualitative evidence.

August 2, 2023

Patient Safety Innovations

Ambulatory Safety Nets to Reduce Missed and Delayed Diagnoses of Cancer

July 31, 2023

Requirements for implementing a 'just culture' within healthcare organisations: an integrative review.

June 21, 2023

Individual characteristics that promote or prevent psychological safety and error reporting in healthcare: a systematic review.

May 10, 2023

Listening, Learning, Responding to Concerns.

April 12, 2023

What's changed 1 year after RaDonda Vaught's conviction?

April 12, 2023

Effect of patient safety education interventions on patient safety culture of health care professionals: systematic review and meta-analysis.

March 29, 2023

The influence of professional identity on how the receiver receives and responds to a speaking up message: a cross-sectional study.

March 29, 2023

Errors in medicine: punishment versus learning medical adverse events revisited - expanding the frame.

March 29, 2023

Health care professionals' perceptions of unprofessional behaviour in the clinical workplace.

March 1, 2023

Implementation of peer messengers to deliver feedback: an observational study to promote professionalism in nursing.

January 18, 2023

A failure in the medication delivery system-how disclosure and systems investigation improve patient safety.

January 11, 2023

Posttraumatic growth and second victim distress resulting from medical mishaps among physicians and nurses.

January 11, 2023

Influencing a culture of quality and safety through huddles.

November 9, 2022

See More About The Topic

Hospitals

Quality and Safety Professionals

Medicine

Psychological and Social Complications

Quality Improvement Strategies

Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system.

Ambulatory Safety Nets to Reduce Missed and Delayed Diagnoses of Cancer

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Using participatory design to engage physicians in the development of a provider-level performance dashboard and feedback system.

Ambulatory Safety Nets to Reduce Missed and Delayed Diagnoses of Cancer

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site