PSNet will be fully transitioning to our new website on July 1. Try out the new design now. Learn More
PSNet: Patient Safety Network
Book/Report

Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care.

Balik B, Conway J, Zipperer L, Watson J. Cambridge, MA: Institute for Healthcare Improvement; 2011.

This white paper identifies drivers of patient-centered care, and provides tools to help organizations improve the patient and family experience.