Task uncertainty and communication during nursing shift handovers.
Mayor E, Bangerter A, Aribot M. Task uncertainty and communication during nursing shift handovers. J Adv Nurs. 2012;68(9):1956-66. doi:10.1111/j.1365-2648.2011.05880.x.
This qualitative study of nursing handoffs found that task uncertainty (the variety and difficulty of specific tasks necessary for patient care) was a major determinant of both the quality and efficiency of handoff communication.