Patient safety: where to aim when zero harm is not the target-a case for learning and resilience.
Striving for “zero harm” in healthcare has been advocated as a patient safety goal. In this article, the authors discuss the unintended consequences of “zero harm” goals and provide an alternative approach emphasizing learning and resilience goals (leveled-target goal setting, equal emphasis goals, data-driven learning, and developmental) rather than performance goals.
Stockwell DC, Kayes DC, Thomas EJ. J Patient Saf. 2022;18(5):e877-e882.