Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.

Hay P Derkx; Jan-Joost E Rethans; Arno M Muijtjens; Bas H Maiburg; Ron Winkens; Harrie G van Rooij; André Knottnerus

Study

Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.

October 1, 2008

Derkx HP, Rethans J-JE, Muijtjens AM, et al. BMJ. 2008;337:a1264.

View more articles from the same authors.

Inadequate telephone triage of patients' complaints has been recognized as a patient safety issue. This detailed study using simulated patients found that triage personnel frequently failed to ask recommended questions and also failed to provide appropriate self-care advice.

Free full text

PubMed citation

Available at

Related Resources From the Same Author(s)

A comprehensive overview of medical error in hospitals using incident-reporting systems, patient complaints and chart review of inpatient deaths.

March 14, 2012

Effect of a pharmacy-based centralized intravenous admixture service on the prevalence of medication errors: a before-and-after study.

August 10, 2022

Perioperative safety determinants in ethnic patient groups.

April 5, 2023

Effect of automated unit dose dispensing with barcode scanning on medication administration errors: an uncontrolled before-and-after study.

December 1, 2021

Checklists improve experts' diagnostic decisions.

April 17, 2013

Finding and fixing mistakes: do checklists work for clinicians with different levels of experience?

May 22, 2013

Twelve tips on engaging learners in checking health care decisions.

December 11, 2013

January 19, 2011

Perception of the usability and implementation of a metacognitive mnemonic to check cognitive errors in clinical setting.

April 10, 2019

Safety perceptions of health care leaders in 2 Canadian academic acute care centers.

June 7, 2017

Risky procedures by nurses in hospitals: problems and (contemplated) refusals of orders by physicians, and views of physicians and nurses: a questionnaire survey.

September 28, 2005

Weaving a healthcare tapestry of safety and communication.

July 16, 2014

Do you have to re-examine to reconsider your diagnosis? Checklists and cardiac exam.

February 20, 2013

Measuring patient safety culture: an assessment of the clustering of responses at unit level and hospital level.

August 26, 2009

The effect of structured medication review followed by face-to-face feedback to prescribers on adverse drug events recognition and prevention in older inpatients - a multicenter interrupted time series study.

August 10, 2022

Multi-professional simulation-based team training in obstetric emergencies for improving patient outcomes and trainees' performance

February 17, 2021

Improving handoff by deliberate cognitive processing: results from a randomized controlled experimental study.

April 28, 2021

Information technology cannot guarantee patient safety.

May 2, 2007

Supervision, interprofessional collaboration, and patient safety in intensive care units during the COVID-19 pandemic.

November 10, 2021

A randomized, controlled trial evaluating the impact of a computerized rounding and sign-out system on continuity of care and resident work hours.

April 27, 2005

Review of medication errors that are new or likely to occur more frequently with electronic medication management systems.

July 17, 2019

Why do doctors make mistakes? A study of the role of salient distracting clinical features.

December 11, 2013

A review of educational strategies to improve nurses' roles in recognizing and responding to deteriorating patients.

September 7, 2011

Crew resource management in the intensive care unit: a prospective 3-year cohort study.

July 1, 2015

Safety of using a computerized rounding and sign-out system to reduce resident duty hours.

July 14, 2010

Exploring the causes of adverse events in hospitals and potential prevention strategies.

February 24, 2010

Effect of availability bias and reflective reasoning on diagnostic accuracy among internal medicine residents.

October 6, 2010

Defining near misses: towards a sharpened definition based on empirical data about error handling processes.

June 23, 2010

Exposure to media information about a disease can cause doctors to misdiagnose similar-looking clinical cases.

March 12, 2014

A prospective study of paediatric cardiac surgical microsystems: assessing the relationships between non-routine events, teamwork and patient outcomes.

July 6, 2011

Electromagnetic interference from radio frequency identification inducing potentially hazardous incidents in critical care medical equipment.

July 2, 2008

Do patients' disruptive behaviours influence the accuracy of a doctor's diagnosis? A randomised experiment.

March 23, 2016

Improving patient safety in the ICU by prospective identification of missing safety barriers using the Bow-Tie prospective risk analysis model.

October 2, 2013

The next step in learning from sentinel events in healthcare.

April 15, 2020

Safety of the Manchester Triage System to detect critically ill children at the emergency department.

August 17, 2016

No-fault compensation in New Zealand: harmonizing injury compensation, provider accountability, and patient safety.

January 25, 2006

Clinical reasoning in the context of active decision support during medication prescribing.

April 5, 2017

Fostering a just culture in healthcare organizations: experiences in practice.

August 31, 2022

Role of the regulator in enabling a just culture: a qualitative study in mental health and hospital care.

August 10, 2022

Comparative effectiveness of a serious game and an e-module to support patient safety knowledge and awareness.

February 22, 2017

Sir Karl Popper, swans, and the general practitioner.

November 16, 2011

What can we learn from in-depth analysis of human errors resulting in diagnostic errors in the emergency department: an analysis of serious adverse event reports.

May 18, 2022

Sleep and errors in a group of Australian hospital nurses at work and during the commute.

November 19, 2008

Using an electronic prescribing system to ensure accurate medication lists in a large multidisciplinary medical group.

April 29, 2009

Does simulation improve patient safety?: self-efficacy, competence, operational performance, and patient safety.

July 18, 2007

Using simulation to prepare nursing staff for the move to a new building.

April 26, 2017

All consumer medication information is not created equal: implications for medication safety.

April 19, 2017

Consumer-directed technologies to improve medication management and safety.

April 24, 2019

Towards a framework for managing risk associated with technology-induced error.

April 5, 2017

Health technology, quality and safety in a learning health system.

February 15, 2023

A safety maturity model for technology-induced errors.

February 9, 2022

Surgeon information transfer and communication: factors affecting quality and efficiency of inpatient care.

February 7, 2007

Effectiveness of acute care remote triage systems: a systematic review.

February 5, 2020

Understanding context specificity: the effect of contextual factors on clinical reasoning.

September 2, 2020

Patient safety climate: a study of Southern California healthcare organizations.

September 5, 2018

Improving diagnosis by feedback and deliberate practice: one-on-one coaching for diagnostic maturation.

June 2, 2021

Inappropriateness of medication prescriptions to elderly patients in the primary care setting: a systematic review.

September 19, 2012

How nurses and physicians judge their own quality of care for deteriorating patients on medical wards: self-assessment of quality of care is suboptimal.

August 29, 2012

Accountability sought by patients following adverse events from medical care: the New Zealand experience.

November 1, 2006

Effect of medication reconciliation with and without patient counseling on the number of pharmaceutical interventions among patients discharged from the hospital.

August 19, 2009

Quality-monitoring program for bar-code–assisted medication administration.

June 17, 2009

Emergency physician perceptions of patient safety risks.

November 11, 2009

An investigation of diagnostic accuracy and confidence associated with diagnostic checklists as well as gender biases in relation to mental disorders.

December 21, 2016

Under-mined.

January 17, 2007

Recognition and management of potential drug-drug interactions in patients on internal medicine wards.

November 21, 2007

Discussion of medical errors in morbidity and mortality conferences.

March 6, 2005

When order sets do not align with clinician workflow: assessing practice patterns in the electronic health record.

June 19, 2019

Correlation between the number of patient-reported adverse events, adverse drug events, and quality of life in older patients: an observational study.

November 2, 2022

The normalization of deviance: a threat to patient safety.

July 20, 2011

Dealing with unforeseen complexity in the OR: the role of heedful interrelating in medical teams.

June 1, 2011

A handoff is not a telegram: an understanding of the patient is co-constructed.

March 7, 2012

Validating a decision tree for serious infection: diagnostic accuracy in acutely ill children in ambulatory care.

August 19, 2015

Effect of behavioral interventions on inappropriate antibiotic prescribing among primary care practices: a randomized clinical trial.

February 24, 2016

Missed acute coronary syndrome during telephone triage at out-of-hours primary care: lessons from a case-control study.

February 3, 2021

Separate medication preparation rooms reduce interruptions and medication errors in the hospital setting: a prospective observational study.

February 15, 2017

Impact of a computerized physician order entry system on compliance with prescription accuracy requirements.

August 5, 2009

Are personal health records (PHRs) facilitating patient safety? A scoping review.

June 15, 2022

Analysis of suicides reported as adverse events in psychiatry resulted in nine quality improvement initiatives.

July 21, 2021

Patient safety and quality improvement: an overview of QI.

August 29, 2012

Exploring mediating effects between nursing leadership and patient safety from a person-centred perspective: a literature review.

September 8, 2021

Medication safety: just a label away.

October 24, 2007

Safety-relevant mode confusions—modelling and reducing them.

June 1, 2005

Interruptions in emergency department work: an observational and interview study.

May 15, 2013

Transformative learning in a professional development course aimed at addressing disruptive physician behavior: a composite case study.

January 23, 2013

Impact of interactions between drugs and laboratory test results on diagnostic test interpretation—a systematic review.

November 21, 2018

Diagnostic error as a result of drug-laboratory test interactions.

March 6, 2019

Patient safety, resident well-being and continuity of care with different resident duty schedules in the intensive care unit: a randomized trial.

March 18, 2015

Impact of rapid response system implementation on critical deterioration events in children.

November 13, 2013

Results of a survey among GP practices on how they manage patient safety aspects related to point-of-care testing in every day practice.

April 22, 2015

Experience feedback committees: a way of implementing a root cause analysis practice in hospital medical departments.

August 15, 2018

The impact of a standardized incident reporting system in the perioperative setting: a single center experience on 2,563 'near-misses' and adverse events.

February 25, 2015

Effect of computerisation on the quality and safety of chemotherapy prescription.

January 3, 2007

Selection of indicators for continuous monitoring of patient safety: recommendations of the project 'safety improvement for patients in Europe.'

June 10, 2009

Physician communication when prescribing new medications.

October 11, 2006

National efforts to improve health information system safety in Canada, the United States of America and England.

January 30, 2013

Medication reconciliation: barriers and facilitators from the perspectives of resident physicians and pharmacists.

August 24, 2011

Technology induced error and usability: the relationship between usability problems and prescription errors when using a handheld application.

September 7, 2005

How to avoid catastrophic events on the ward.

July 27, 2016

Exploring varieties of knowledge in safe work practices—an ethnographic study of surgical teams.

October 12, 2011

Errors in the medication process: frequency, type, and potential clinical consequences.

March 6, 2005

Related Resources

Annual Perspective

Improving Diagnostic Safety and Quality

April 26, 2023

Patient identification of diagnostic safety blindspots and participation in "good catches" through shared visit notes.

January 18, 2023

Clinician distress and inappropriate antibiotic prescribing for acute respiratory tract infections: a retrospective cohort study.

May 11, 2022

Inviting patients to identify diagnostic concerns through structured evaluation of their online visit notes.

April 13, 2022

WebM&M Cases

A Loss of Trust and a Missed Diagnosis

February 23, 2022

Medical Office Survey on Patient Safety Culture.

September 1, 2021

Direct observation of depression screening: identifying diagnostic error and improving accuracy through unannounced standardized patients.

May 1, 2020

AHRQ Health Literacy Universal Precautions Toolkit. 2nd edition.

July 1, 2015

"Chance favors only the prepared mind": preparing minds to systematically reduce hazards in the testing process in primary care.

March 5, 2014

Doing right by our patients when things go wrong in the ambulatory setting.

February 12, 2014

Primary care physician communication at hospital discharge reduces medication discrepancies.

December 18, 2013

Enhance patient safety by identifying and minimizing risk exposures affecting nurse practitioner practice.

November 20, 2013

Toward increased patient safety? Electronic communication of medication information between nurses in home health care and general practitioners.

November 6, 2013

Patient Safety Toolkits.

October 30, 2013

Using a patient internet portal to prevent adverse drug events: a randomized, controlled trial.

September 11, 2013

What patients think doctors know: beliefs about provider knowledge as barriers to safe medication use.

August 14, 2013

Impact of individual and team features of patient safety climate: a survey in family practices.

August 14, 2013

Safety climate and its association with office type and team involvement in primary care.

May 29, 2013

Engaging Patients in Improving Ambulatory Care.

April 3, 2013

Types and origins of diagnostic errors in primary care settings.

March 6, 2013

Reasons for not reporting patient safety incidents in general practice: a qualitative study.

January 30, 2013

The relationship of self-report of quality to practice size and health information technology.

October 10, 2012

Are health professionals' perceptions of patient safety related to figures on safety incidents?

September 19, 2012

Challenges of making a diagnosis in the outpatient setting: a multi-site survey of primary care physicians.

June 6, 2012

Medical errors reported by French general practitioners in training: results of a survey and individual interviews.

April 4, 2012

Emotional impact of patient safety incidents on family physicians and their office staff.

March 21, 2012

Identifying discrepancies in electronic medical records through pharmacist medication reconciliation.

March 21, 2012

Measuring perceptions of safety climate in primary care: a cross-sectional study.

February 29, 2012

Miscoding, misclassification and misdiagnosis of diabetes in primary care.

February 22, 2012

Better medical office safety culture is not associated with better scores on quality measures.

January 11, 2012

See More About The Topic

Ambulatory Clinic or Office

Health Care Providers

Facility and Group Administrators

Family Medicine

Primary Care

Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

PSNet Log in

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site