COVID-19 Impact

You may see some delays in posting new content due to COVID-19. If you have any questions, please submit a message to PSNet Support.

PSNet: Patient Safety Network
Journal Article

What do patients and relatives know about problems and failures in care?

Iedema R, Allen S, Britton K, et al. BMJ quality & safety. 2012;21:198-205.

Interviews with patients and family members who had experienced a medical error revealed that patients had considerable insight about how to improve care processes to prevent errors. However, they encountered barriers when trying to provide feedback to clinicians and hospital administrators.